Return & exchange

Return

You need to contact WEB customer service within 14 days to start the process of returning the articles. The items and their packaging must be complete, unaltered (in their exact original condition). The customer must cover shipping costs for any return of merchandise. The customer must contact customer service (by phone or Email) to provide the tracking number from carrier and must ensure adequate merchandise returned because it remains the owner of the items until they are received. After the return service confirms the items are intact (original condition), WEB customer service will issue a credit for the returned items at the original price. All shipping costs, including those incurred for returns are not refundable.


Exchange

You need to contact WEB customer service within 14 days to start the process of exchange. You can process, therefore, the purchase of your new selected item on our website. Upon receipt of the unwanted item, we will refund that product. The items and their packaging must be complete, unaltered (in their exact original condition).The customer must cover shipping costs for any exchange of merchandise. The customer must contact WEB customer service (by phone or Email) to provide the tracking number and carrier must ensure adequate merchandise returned because it remains the owner of the items until they are received. When the warehouse staff will confirm that the items are intact (original condition), WEB customer service will issue a credit for the returned items at the original price. All shipping costs, including those incurred for returns are not refundable.


Defective or damaged product

Following receipt of your goods, you have 14 days to contact WEB customer service to report a damaged or defective product. A defective or damaged product is not an exception to our return policy. Multiluminaire.ca will not in any circumstance be responsible for any damage you may suffer due to a defective or damaged item.

Defective part: Following your service call, the replacement part will be shipped to you free of charge.

Non repairable product: Following your service call, we will proceed to the exchange once we received and inspected your defective item at our Laval warehouse.

One year warranty on products unless otherwise stated.


Final sale

Some of our products are in FINAL SALE. Those products are not exchangeable or refundable. They will be specially ordered for you and / or can’t be taken apart once installed or if it is a product from our LIQUIDATION SECTION. The manufacturer warranty is still available on products. If the product is defective or damaged, we will send you the parts or replacement for the same product only.