Terms and conditions
Order approval
Receiving an email confirmation for an order does not automatically mean that Multiluminaire.ca accepts said order and is not a confirmation of commitment to sell the mentioned goods. Multilumiaire.ca reserves the right, without prior notice, to refuse to do business with a customer and/or to set a limit of quantity for any item of an order. At any time, it may be necessary for Multiluminaire.ca to verify personal or credit information before accepting any order.
Out of stock product
Multiluminaire.ca cannot guarantee the availability of products offered on the site. At any time before Multiluminaire.ca receives the out of stock product(s), you can cancel your order by calling the site’s customer service. Multiluminaire.ca will never be responsible for any damage you may have suffered due to a stockout.
Product description
Multiluminaire.ca and its affiliates do everything in their power to ensure the greatest accuracy on the site. However, Multiluminaire.ca cannot guarantee that the description of products or any other content on Multiluminaire.ca is exact, complete, reliable, up to date or error-free.
Price
The prices of our products are in Canadian dollars, with added applicable taxes. All orders, regardless of their origin, are payable in Canadian dollars. Multiluminaire.ca reserves the right to modify its prices at any time. The products are always billed on the basis of rates in effect at the time the order was placed.
Risk of loss
Any purchase through Multiluminaire.ca is made pursuant to a shipment contract. This means that the risk of loss and propriety rights relating to the goods is passed on to you upon our delivery of the goods to the carrier.
Disclaimer
Multiluminaire.ca is not responsible for costs incurred after receipt of a damaged or defective item.
Defective or damaged product
Following receipt of your goods you have 14 days to contact customer service to report a damaged or defective product. A defective or damaged product is not an exception to our return policy. Multiluminaire.ca will not in any circumstance be responsible for any damage you may suffer due to a defective or damaged item.
Defective part: Following your service call, the replacement part will be shipped to you free of charge.
Non repairable product: A return procedure will be communicated by the customer service employee. Once we receive your defective item at our warehouse, we will return the replacement item.
Return
In order to start the process of returning the goods, you need to contact customer service within 14 days. The items and their packaging must be complete, unaltered (cut wires or other), unmodified and in their exact original condition. The customer must cover shipping costs for any return of merchandise. The customer must use the original carrier and provide customer service with the tracking number within the next three days. The customer must sufficiently insure the returned goods as he remains owner of the items until they are received and inspected by our merchandise return service staff. After the return service confirms the items are intact (original condition), customer service will issue a credit for the returned items at the original price.
Tracking number
Multiluminaire.ca will provide a tracking number upon shipment of the goods.
Are the prices displayed on the site the same as in store?
Multiluminaire.ca is independent from the Multi luminaire stores and can offer prices that are exclusive to the virtual store. Moreover, there are promotions that only apply to a certain Multi luminaire location and are therefore not offered on the site.
Does Multiluminaire.ca align its prices to the competition?
No, the pricing policies of Multiluminaire.ca are independent of those of its competitors.
